Identification and Prioritization of Key Performance Indicators for the Construction Small and Medium Enterprises

The central purpose of this study is to propose a set key performance indicators (KPIs) measure the construction small and medium enterprises (SMEs) that have been ignored in management literature so far. Secondly, aims determine most crucial KPIs by using fuzzy VIKOR method improve cost-effectiveness measurement SMEs. At first stage study, proposed existing studies were identified via survey. Then, extracted from survey verified, eight new as result focus group discussions with 12 participants who are owners/managers Additionally, Balanced Scorecard (BSC) was modified line needs SMEs, each KPI grouped into BSC perspective. A questionnaire followed grouping gather data associated KPIs. Based on these data, prioritized VIKOR. It found out external such “effectiveness monitoring market conditions” determined important KPIs, contrast findings about large-scale companies. Furthermore, “Attracting customers”; “Reliability financial performance” and, “Competency managers” indicators. Four experts during discussion placed among which highlights need for specific system (PMS)